Shipping & Payment
Ordering Options
via Online-Shop: www.mudcakerecords.com
via Email: info@mudcakerecords.com
via Phone: +49 (0)203 984 383 84 (between 10 AM and 6 PM CET)
There is no minimum order value.
Shipping
For current effects on shipping due to COVID-19 please visit https://www.deutschepost.de/en/c/coronavirus.html
Germany
less than 200g: 2,50 € via Deutsche Post.
more than 200g: 5,00 € via DHL.
International Mail via Deutsche Post
Within EU
Standard
less than 200g: 4,60 €
between 200g - 500g: 6,00 €
between 500g - 1kg: 10,00 €
Tracked
less than 200g: 7,00 €
between 200g - 500g: 9,00 €
between 500g - 1kg: 13,00 €
Outside EU
Standard
less than 200g: 5,00 €
between 200g - 500g: 7,50 €
between 500g - 1kg: 12,50 €
Tracked
less than 200g: 8,00 €
between 200g - 500g: 10,00 €
between 500g - 1kg: 15,00 €
International Parcel via DHL
Within EU
less than 2kg: 15,00 €
between 2kg - 5kg: 20,00 €
Outside EU
Zone 1*
less than 2kg: 20,00 €
between 2kg - 3kg: 21,00 €
between 3kg - 4kg: 22,00 €
between 4kg - 5kg: 23,00 €
Zone 2*
less than 2kg: 25,00 €
between 2kg - 3kg: 43,00 €
between 3kg - 4kg: 46,50 €
between 4kg - 5kg: 50,00 €
Zone 3*
less than 2kg: 25,00 €
between 2kg - 3kg: 53,00 €
between 3kg - 5kg: 57,00 €
All prices include VAT (19%).
*Zones
1) UK, Switzerland, Albania, Belarus, Bosnia-Herzegovina, Iceland, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Ukraine, Vatican City
2) USA, Canada, Mexico, Japan, China, Russian Federation, Turkey, Afghanistan, Algeria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, East Timor, Egypt, Georgia, India, Indonesia, Iraq, Israel, Iran, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Libya, Malaysia, Maldives, Mongolia, Morocco, Myanmar, Nepal, North Korea, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Tajikistan, Taiwan, Thailand, Tunisia, Turkmenistan, Uzbekistan, Ver. United Arab Emirates, Vietnam, Yemen
3) Argentina, Brazil, Chile, Ecuador, Peru, Australia, New Zealand, Angola, Antigua and Barbuda, Equatorial Guinea, Ethiopia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Colombia, Comoros, Congo, Costa Rica, Cuba, Dem. Republic of the Congo, Dominica, Dominican Republic, Djibouti, El Salvador, Eritrea, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Rwanda, Solomon Islands, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, St. Christopher and Nevis, St. Lucia, St. Vincent and the Grenadines, South Africa, Sudan, South Sudan, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe
Customs Duties
Please note that orders outside the EU may have import duties and taxes charged to it. We do not have any control over customs fees or the time it may take your package to clear. Mud Cake Records is not responsible for any duties and taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country.
Damaged Shipment
In your own interest, please make sure that your package arrives safe and sound. Should a parcel reach you in a visibly damaged state, do not accept the delivery and issue a claim immediately.
You can collect your items directly from our warehouse upon request. Please make an appointment with us in this case.
Payment Methods
Prepayment via bank transfer
Mud Cake Records UG
IBAN: DE27 7002 2200 0020 2519 99
BIC: FDDODEMMXXX
Please state your full name and order number.
Prepayment via PayPal, Direct Debit, Credit Card
If you're choosing to pay via PayPal, direct debit or credit card, you'll be forwarded to PayPal Plus. You can apply there with your login data and confirm the payment.